Distribution of janitorial, maintenance and facility supplies and equipment is the only profession that Tony Savaiano has ever experienced. In 1969 while still in high school, Tony went to work for a Wichita based Janitorial Company as a part time employee. This opportunity allowed him to learn this rewarding industry from the ground up. He gained experience in the “hands on” caring of floors while working for their contract service company. He became exposed to management and the manufacturing processes it takes to build rotary and other types of cleaning brushes while working for their brush company.
Through high school, Tony had the chance to learn warehousing, shipping, receiving, delivery and inventory control first hand. He learned the inner workings of our industry’s cleaning equipment while working as a mechanic in their equipment service department. In college he gained an interest and began to learn Sales and Sales Force Management. After graduation from Wichita State University in 1977 with a degree in Business Administration, he was offered and accepted a job with this same company as a new salesperson.
This job proved to be a great experience of growing a new territory, managing customer relationships and building a new customer base. It did not take long for Tony to establish himself as a self motivated, driven, successful salesperson. This success earned him his way to the top of the company’s sales force. Tony and his business partner at the time believed they could develop a better company model that would benefit their customers, employees and suppliers. Massco is the result of that belief.
Even today as President of the company, sales is Tony’s passion, which is shown every day in the way he manages, drives and provides vision to Massco. “We are today and will always be a sales driven company”, says Savaiano. “In today’s business environment growth is needed to compete with emerging competition, to continually bring value to our customers and suppliers, and to provide the needed opportunities for our valued employees”.
|1982||MASSCO was started by Tony Savaiano and Richard Warren. MASSCO was a start-up company that initially purchased a computer system for transactions, management information and marketing processing purposes. MASSCO also secured a major-brand paper and chemical supplier. These two brand-name suppliers were the Butcher Chemical Company, and Bay West Paper Company.|
|1983||Three salesmen were hired in September. The Clem Ast Company was hired for management consulting assistance.|
|1984||The Company moved from a 7,000 square foot warehouse to a 30,000 square foot warehouse in March. In July, additional outside salespeople were hired and new accounts continued to be added.|
|1985||MASSCO purchased the assets of Rogers Janitorial in Hutchinson, Kansas in September. The sales force was increased to nine and total employees to nineteen.|
|1986||In November, MASSCO began a start-up operation in Kansas City, Missouri.|
|1987||MASSCO Wichita moved into a 50,000 square foot warehouse in November.|
|1988||In January, MASSCO began a start-up operation in Topeka, Kansas.|
|1991||MASSCO began operating in Oklahoma City, Oklahoma with the purchase of the assets of Morrison’s in January. In June, MASSCO purchased Bob’s Janitorial Supply Division and Capital Janitorial in Topeka, Kansas.|
|1992||In January, K’s Maintenance in St. Charles, Missouri was purchased.|
|1993||In April, MASSCO acquired Supply/Service, Inc. in St. Louis, Missouri. MASSCO opened its first retail concept store EcoClean in Wichita. This concept eventually evolved into a different structure. Today MASSCO has expanded showrooms within our warehouse distribution centers that facilitate our customers’ retail needs.|
|1994||In January, MASSCO completed an asset purchase of substantially all of the assets of Advance Paper Co. Inc., a New Orleans, Louisiana paper and janitorial supplies distribution company.|
|1995||MASSCO Wichita moved from sharing the same location with MASSCO Corporate into a more efficient 1-story high stack 24,000 square foot warehouse. MASSCO Wichita opened a separate retail store.|
|1996||MASSCO began a corporate telesales operation to support sales efforts throughout the multiple MASSCO locations. MASSCO Kansas City opened a separate retail store.|
|1997||MASSCO purchased a company called Internal Waste Systems, LLC, which brokered trash service for companies with multiple retail locations. Subsequently the name was changed to Solid Solutions, LLC.|
|1998||In April, MASSCO purchased 30% ownership of High Country Chemical, a janitorial/sanitation distributor located in Denver, Colorado.|
|1999||MASSCO sold Advance Paper in New Orleans, Louisiana in July and acquired the assets and operations of Paper Sales Company, Inc. in Wichita, Kansas in August. Paper Sales, a packaging, sanitary, and foodservice disposable distribution company was set up to operate at that time as a separate division, and not as a part of the MASSCO Wichita branch.|
|2000||In May, MASSCO St. Louis and MASSCO Kansas City combined into one location in North Kansas City, Missouri. In July, Tony Savaiano acquired 100% ownership of MASSCO, and became President and CEO. In November, the Paper Sales division was combined with the MASSCO Wichita operations.|
|2001||In June, MASSCO started what turned out to be a long tradition by hosting its first ever MASSCO Mania tradeshow in each branch. MASSCO Mania is a premier customer event featuring a full day of hospitality, education and training, demonstrations, and a tradeshow featuring the latest innovations in our industry. In July, an additional 14,000 square feet of warehouse and offices were added to the MASSCO Wichita Warehouse to accommodate the Paper Sales consolidation. The Corporate offices acquired and remodeled additional office space adjacent to the MASSCO Wichita branch. MASSCO sold its 30% ownership of High Country Chemical. The Wichita retail operation was also moved to the MASSCO Wichita branch for an easy-access, warehouse-supported concept at the branch location.|
|2005||In August, MASSCO added 6,000 square feet of warehouse and offices to the MASSCO Oklahoma City branch.|
|2006||In February, MASSCO purchased the assets of AR Supplies, Inc., a long-time customer of MASSCO operating out of a 3,200 square foot distribution center in Ransom, Kansas. In addition, all of the employees of AR Supplies, Inc. joined the MASSCO team bringing to MASSCO a stronger western Kansas presence for the company. MASSCO Kansas City added 8,000 square feet of warehouse space.|
|2007||MASSCO hosted a party to celebrate our 25th year in business in June. Many industry leaders, past employees and current team members gathered to help celebrate this accomplishment. In June, MASSCO introduced the first annual Mania Housekeeping Olympics. MASSCO customers participate in five competitive events to build morale and reinforce a team spirit. These Olympics have proven to stimulate, encourage and motivate our customer’s cleaning teams.|
|2008||In January, MASSCO introduced Masslink, our state-of-the-art Website that provides our customers with 24/7 access to our on-line ordering capability, electronic catalog, customized shopping lists, real-time inventory availability and pricing, product usage history and much more. Masslink is a better, more efficient way for our customers to do business. MASSCO invested in the expansion of our Industrial / Packaging initiative by adding 5 new packaging sales people. Geographically, these people enhanced our Oklahoma City and Kansas City Branches. In June, MASSCO Oklahoma City moved from our previous 18,000 square foot facility to an efficient 36,000 square foot warehouse and office facility. In November, MASSCO introduced EARN, a renewed commitment to our customers designed to meet their needs in today’s fast-paced business climate. Massco is dedicated to a core belief that we must focus our resources to EARN the opportunity to be in partnership with our customers.|
|2009||MASSCO invested in an Operational Development Program that is based on improving performance. The focus was on improving our customer and team member satisfaction, “World Class” Customer Service being the ultimate goal. MASSCO also built a customer matrix to better allocate our resources to our most important customers.|
|2010||MASSCO added a Human Resource leader to further invest in our number one asset, our team members. MASSCO also initiated a three-year implementation plan of the Tour De Force Customer Relationship Management and Sales Force Automation software program. These major initiatives were designed to increase customer and employee satisfaction levels, increase customer and employee retention rates and maximize the efficiency of our employees.|
|2011||MASSCO invested in a Sales Cadet Training Academy in order to continue to provide our clients with consultants that are reliable, resourceful, capable and understand our business. This program features a 90-day training regimen that brings together focus and resources to ensure that our newest sales team members receive top-notch training and education.|
|2012||In April, MASSCO celebrated its 30th year in business with team member gatherings in each location. An afternoon of food and fun was shared by all as we reflected on the past 30 years and the good fortune we have had together. MASSCO completed our year of celebration the day of our November annual awards banquet by enjoying company team building events.
In September of 2012, MASSCO acquired Kansas City-based Watco Resources, a 64-year-old janitorial supply distribution company focused on providing value added programs, products and services. This acquisition provides enhanced resources and additional service capabilities in our Kansas City market.
|2013||In January the MASSCO sales team was provided iPad technology in order to increase their effectiveness in the field and provide more value to the customer by instant availability of video technology, product collateral and increased access to selling tools. The MASSCO Customer Relations Management system, Tour de Force, was released on a mobile platform and was also able to be accessed on iPad technology.
In February MASSCO began a start-up operation in Tulsa, Oklahoma. While MASSCO has enjoyed business in Tulsa for many years, 2013 marks the official beginning of a full service distribution location in the center of the city. This expansion into Tulsa allows MASSCO to better service Tulsa and its surrounding communities as well as Southwest Missouri, Southeast Kansas and the Northwest Arkansas regions.
|2014||In 2014 MASSCO invested in a Sales Mentoring Program to help mold MASSCO’s new sales cadets into top performers. An elite MASSCO industry veteran lead the program to success and it has since expanded into all MASSCO locations.
MASSCO also began a Leadership Development Program to help cultivate our next group of leaders in the organization. Candidates were selected from various positions in the organization and went through a series of university seminars, departmental training and shadowing sessions to deepen their knowledge and increase their experience in leadership.
Through its partnership with Afflink, MASSCO introduced Elevate – the latest supply chain optimization platform in the industry. With Elevate, MASSCO offers a truly customizable approach that is strategically tailored to the goals of their clients, providing optimum cost-saving results. The software is an intuitive and easy-to-use three-step process that can be completed in 30 minutes or less and is readily accessible online.
|2015||2015 saw the development of MASSCO’s Packaging Initiative. While MASSCO has been in the packaging business for many years, it became a strategic focus in 2015. In depth packaging training commenced, supplier partnerships were solidified, and investments were made into additional inventory and processes to support strategic growth in packaging.
A 22,000 square foot additional warehouse was added in the Wichita area to support the early success in packaging focus and growth.
In January of 2015 MASSCO purchased a Warehouse Management System. This program allows wireless and mobile technology to simplify the management of inventory through automated identification and bar coding. The tracking of all activities inside and outside the warehouse helps cut costs, boosts efficiency and improves accuracy to MASSCO’s clients.
|MASSCO has adapted over the years to best meet the opportunities in the industry. We are committed to doing what it takes to fulfill both our vision and mission statements.|